We don’t live or work in a box…

We don’t live in a “box”. Life Moves at a pretty fast pace around us. Life is about movement and change. Organizations are organic, living and breathing entities.  Therefore, change is inevitable. Constant is never guaranteed, even with steadfast core values and behaviors.  Just as nothing in life is guaranteed.  Core values are a foundation,…

More to attractions than meets the eye…

Attractions have a lot of complicated parts, both intangible and tangible. They have a wider impact that many realize.  A whole mess of questions in a complicated world. Attractions evolve from the three environments:  socio-cultural, economic, and physical (natural and man-made).  They take many forms and trying to define them can be a delicate journey. …

Attractions aren’t just pretty…

Attractions aren’t just pretty places. For the most part they are the reasons why most people travel to a destination.  There is a whole list of different types.  Natural or man-made.  National parks to amusement parks to museums. Even restaurants and hotels can be attractions in and of themselves. So an attraction has a broad…

More on defining Organizational Culture…(PPC and more)

We have a host of authors within our book by Kersten and La Venture  1 that exposes the various definitions of organizational culture. There is a theme that emerges based on shared core values, beliefs, and principles.  This hints at behavior and how that behavior is communicated to a greater audience (p. 2-3).  That behavior…

“What Now?” Moment…

As I have explained in the post Developing Managers, meeting planning is all about project management.  It doesn’t matter how the sales lead is generated, how you come by the business, it comes down to managing time.  It can be your breaking point. Therefore, preparation is vital.  Success hinges on lining up those ducks in…

Defining People Process Culture ~ Organizational Culture.

Perhaps, our discussion on PPC should begin with trying to define the concept of organizational culture. Heck, we could use this for all of my classes as well, because inherent within each course should be an understanding of organizations, culture, leadership and so forth. After reading and researching about PPC in preparation for my interview…

Location, Location, Location…

I have lived in a host of different cities, states and one country.  The depth of knowledge about those locations various with experience.  I love to get out and talk to people, and I’ve met some interesting people along the way.  I love to explore and more than likely will get lost.  I always find…

Scenario based learning

Learning a new process, concept, or theory isn’t easy. People learn in different ways. I can remember 6th grade with vivid detail, especially math class. I have always been good with numbers. A few weeks ago I was sitting with my Mom and we were going over some of her accounting. She was astounded that…

People Process Culture (PPC): What it is and why study…

So, this year I’ve taken on the duties of the People Process Culture Endowed Chair here at Stout.  I am looking forward to delivering on previous contributions to organizational behavior as well as some aspects that are pertinent in today’s global society.  Basically, developing the ‘service heart’ concept.  So, what is PPC and why study…

Everything in life is negotiable…

Everything in life is negotiable… Not necessarily. Negotiation or the act of negotiation is an art form.  Some would argue that life is nothing but black and white.  I would then ask that person, when was the last time you noticed the range of colors around you. Spring break is upon us, and the week…

Revisiting Value Chain…

Understanding tourism goods and services can be deceiving. We can articulate that they have a tangible and intangible divergence. It is when we get into that thinking on higher and complex terms that it becomes blurred, complex and competitive. One can argue that a tourism’s tangible products cannot be consumed until the prospective tourist evaluates…

Revisiting Value…

Value is that odd little derivative that we really can’t pin down adequately enough. We can skim right close to the edge, but never acquire the true depth. Value is odd that way.

If you build it, will they come?

Yes and no, and if they do, not always will tourist return. Tourism, like any other industry, is a complex set of functions, processes, and activities. You can’t develop an attraction without some thought to why you want it in the first place.  A feasibility study should be conducted of the area and thus, an audit…

Then that begs the question…

In my previous post, I discussed why we study tourism goods and services, and as I sat at home last night, began to wonder, if I should not talk about my other classes, and their purpose. Why study tourism, development of tourist attractions, and international meeting planning? Why study the history of tourism as well…

Why Study Tourism Goods and Services…

One of my students from my online course strolled into my office an hour ago to ask several questions.  This led to a the prompt for today. Why study tourism goods and services?  In my HT 140 classes, I introduce them to the concept of the ‘tourism umbrella‘.  They know that there are various products…