We have been talking about the process of the guest cycle in Lodging. Talking through what happens with the guest, the hotel, different departments, and managers.
Initially, we mapped out what we talked about in class, and then I put it into a mind map to aid the students in their understanding. I uploaded a pdf copy to our D2L site, and hopefully, they will take the map and work with it. Hoping to see them interweave the importance of service execution.