More on defining Organizational Culture…(PPC and more)

We have a host of authors within our book by Kersten and La Venture  1 that exposes the various definitions of organizational culture. There is a theme that emerges based on shared core values, beliefs, and principles.  This hints at behavior and how that behavior is communicated to a greater audience (p. 2-3).  That behavior…

“What Now?” Moment…

As I have explained in the post Developing Managers, meeting planning is all about project management.  It doesn’t matter how the sales lead is generated, how you come by the business, it comes down to managing time.  It can be your breaking point. Therefore, preparation is vital.  Success hinges on lining up those ducks in…

Defining People Process Culture ~ Organizational Culture.

Perhaps, our discussion on PPC should begin with trying to define the concept of organizational culture. Heck, we could use this for all of my classes as well, because inherent within each course should be an understanding of organizations, culture, leadership and so forth. After reading and researching about PPC in preparation for my interview…

Location, Location, Location…

I have lived in a host of different cities, states and one country.  The depth of knowledge about those locations various with experience.  I love to get out and talk to people, and I’ve met some interesting people along the way.  I love to explore and more than likely will get lost.  I always find…

People Process Culture (PPC): What it is and why study…

So, this year I’ve taken on the duties of the People Process Culture Endowed Chair here at Stout.  I am looking forward to delivering on previous contributions to organizational behavior as well as some aspects that are pertinent in today’s global society.  Basically, developing the ‘service heart’ concept.  So, what is PPC and why study…

Everything in life is negotiable…

Everything in life is negotiable… Not necessarily. Negotiation or the act of negotiation is an art form.  Some would argue that life is nothing but black and white.  I would then ask that person, when was the last time you noticed the range of colors around you. Spring break is upon us, and the week…

Revisiting Value Chain…

Understanding tourism goods and services can be deceiving. We can articulate that they have a tangible and intangible divergence. It is when we get into that thinking on higher and complex terms that it becomes blurred, complex and competitive. One can argue that a tourism’s tangible products cannot be consumed until the prospective tourist evaluates…

Revisiting Value…

Value is that odd little derivative that we really can’t pin down adequately enough. We can skim right close to the edge, but never acquire the true depth. Value is odd that way.

If you build it, will they come?

Yes and no, and if they do, not always will tourist return. Tourism, like any other industry, is a complex set of functions, processes, and activities. You can’t develop an attraction without some thought to why you want it in the first place.  A feasibility study should be conducted of the area and thus, an audit…

Then that begs the question…

In my previous post, I discussed why we study tourism goods and services, and as I sat at home last night, began to wonder, if I should not talk about my other classes, and their purpose. Why study tourism, development of tourist attractions, and international meeting planning? Why study the history of tourism as well…

Developing managers…

In my convention and meeting planning class, I have them do a lengthy scenario based project. They are broken into teams, and given a type of meeting or event. Over the course of the 16 weeks, they are given information, and curve balls to develop the scenario.  The purpose of the project is to develop…

Daily Prompt: Underground

The other day, as I was driving home, I was contemplating all the states and cities I have lived in to this point.  My bags have been packed numerous times, moving between seven different states, their cities, and one country.  The average length of time I have spent in any one city is seven years….

Daily Prompt: Promises in tourism

When I begin classes, I have to revisit the tourism business environment.  I explain that the drivers of that system are information, money and promises.  Promises are paramount in meeting the expectations and wants of the consumer. A destination’s marketing organization as well as individuals within the infrastructure, can paint this rosy picture, and beautifully…

Guest Cycle in Tourism…

If any of you have visited here before, there are several post devoted to the guest cycle. Most of these post have to deal with a hotel or lodging environment, but I wanted to devote some time to what it means in tourism. In tourism, the guest cycle is still cyclical in nature, in that…

Daily Prompt: Border (s) mean so much in tourism

The Johnstown Flood Memorial/ St. Michael, PA #SouthForkFishingHuntingClub #SouthForkDam #JohnstownFloodof1889 Border (s) exist on a map, in different geographic markings, and man-made signs to denote a boundary.  In tourism, boundaries are blurred more today than 100 years ago.  As tourist we are constrained only by the regulations to move from one place to another.  Most…

My first foray in front of a camera

Fridays will be a busy time for me this year as I utilize the Learning Glass technology.  Today, I was there an hour, and did three short videos.  As there is with all technology, there is, for a better word, a learning curve.  The first time I wore a bright color, and you couldn’t see…

Tourism and geography: Understanding the Landscape

Last year I was granted the privilege of speaking in a geography class on my favorite subject, Scotland and its’ landscape.  I wanted to talk about the making of the tourism landscape, and I knew some of my own students would be in the class.  And had to put a different twist on it to keep…

“Heritage is a thoroughly modern concept” *…

Heritage is a thoroughly modern concept ~ McCrone, Morris and Kiely (1995, p. 1) As McCrone, Morris and Kiely assert in their seminal work on Scotland – the Brand: The Making of Scottish Heritage (1995), heritage as we know it today is not the same concept of heritage from hundreds of years ago. The depictions…

Finding that right corner of the world…

Every day I’m asked by students about finding employment, the right job for them.  They slip into my office, some tentatively, others boldly, and with frustrated snarls and whispers, ask, “How do I find a job?”  Or they sigh deeply and say, “Help me find an internship?  I can’t find one.” I get it, I’ve…

Weekend fun…

Visited Mall of America this weekend to shop and to see the new JW Marriott hotel attached to the Mall of America. Awesome property, and employees so welcoming. The design of the front desk caught my eye because I have been saying for years that eventually we will be getting rid of the front desk…

Sense of Belonging…

So my tourism class has finished up for the most part motivation and I am sitting here reflecting on what we talked about.  I tried to convey to the students that they have to develop their own understanding of the functions of motivations for their own career aspirations.  To apply what we learn to their…

Trade Show Management

My trade show management class is tackling the project of creating a booth for our School.  On Tuesday we mapped out initial objectives, and sub-divided into teams.  I am looking forward to helping them with this project.  We need to re-evaluate and cohesively articulate these goals, and match them with the type of trade show…

Understanding Service Execution

We have been talking about the process of the guest cycle in Lodging.  Talking through what happens with the guest, the hotel, different departments, and managers. Initially, we mapped out what we talked about in class, and then I put it into a mind map to aid the students in their understanding.  I uploaded a…

Veterans Day

Today is Veterans Day (thank you to all that serve, or have served our Country), and another opportunity to dive into different market segments, and motivations for tourism.  Over the last few weeks we have been studying travel motivations, the tourist, and social & economic impacts of tourism.  After we finish social impacts, we are…

Connections…

Mid-terms were handed out two weeks ago, and finally now all are uploaded to our educational management system.  Some of the students asked about constructing an essay, and thought I’d provide another resources.  Found this infographic on the web.  Yes, I know after the fact, but some were asking right up to the last minute….

Identity in tourism

In my Intro class, we have been doing presentations about cities, given a particular scenario, a particular tourist, and understanding the tourism system; the big umbrella of variables that comprise the tourism offerings of a destination.  We are now shifting to tourism motivation, and consumer decision-making.  This inevitably leads to a conversation on identity, both from…

Tourism and Crisis Management

The Turkey Bombings this past weekend demonstrated the worst of our society.  In my lodging class this week, we are weaving the elements of communication, security, and safety.  We are examining the effects of current events such as the Boston Marathon Bombings, 9/11, and other crises on hotel management.  What should you do in the event of….?…

What does 2020 look like…for tourism industry

Sometimes I wonder at the evolution of tourism industry.  What it will look like in 2020, 2050.  I can noodle around Google, and garner snippets of trends, and ideas, but that is just the tangible that will change.  Back in 2000, 2020 seemed like so far in the distance, that it was too hard to…

We’ve come a long way…baby…

 We’ve come a long way …baby.  That is in tourism.  No conversation in tourism can escape the history and development of the industry.  It is one of the oldest industries in the world, and will survive even in the hardest times. If you map out a historic timeline, especially innovations in transport, or the use…

Four Points to Successful Meeting Planning

  Four Points to Successful Meeting Planning  Know you client–that means asking open ended questions, and some closed ended questions Know the product you sell–and it is more than what you really think it is…(know the breadth and depth of the product offerings) Know the community in which you are embedded and operate, as well…

Tourism is a journey

It seems I’ve come full circle several times in my life.  Heck, life is a journey, and it is not about sitting back and waiting for things to happen.  It is about the time that we have on this earth, and using it properly.  Tourism symbolizes that philosophy.  We can use our time to explore…

Welcome to the new school year…

Well another school year has started, and I always love meeting the new students and spying the upper class persons roaming around the halls.  I had a great summer, working, and spending time with family.  I hope my student’s summers were just as special. So to start out the new year…remember the mantra: In tourism… Recall you…

Read…read…read…read…

Key to understanding the industry, and all that is happening is to search out and read as much as you can.  Find the authors of your book.  Find the authors mentioned in their references.  Look for trade publications.  Bookmark web pages.  Research your interests.  Because I will tell you, prospective interviewers might just ask you…

Today we talked about tourism motivations…

Why do we travel?  Why do we want to get away from it all?  It is different for all of us.  Our motivations are particular to each of us.  The key for the tourism destination, their marketing staff, and those part of the greater value chain, are to develop a message that tugs, and pulls you…

Looking inward, looking outward…Cultural Intelligence

As students and professional in tourism and hospitality, in every facet of our industry, we will be able to interact with a host of people from all parts of the world.  As I stipulate in class, we must remember that anyone can walk through that door.  They will speak a variety of languages, walk different…

Welcome back students…Spring, 2015

This semester is energized with the opportunity for new thoughts, and new ideas.  We will be challenged, both in the classroom, and with external forces from local, regional, national and international factors. I am teaching four courses this semester, Principles of Food Service, Purchasing, Principles of Tourism, and Lodging. I wanted to start the new year…

What does Service mean in Hospitality?

So I have been noodling around YouTube, Google and other materials to find out more about service.  There are a host of resources out there, both factual, and opinionated.  So I went to the source for an example of exemplary service.  There is perhaps one name, that has stood the test of time for consistently…

Empowering your employees…

Richard Branson’s recent blog post on Empowering your employees, don’t rule over them is an interesting read.  I agree, we need to treat employees like responsible adults, but one question remains:  Are employees mature enough to understand their responsibility to that policy and the company?  Do they understand the ethical and moral obligations that, that entails?…

Thoughts on Leadership and Ethics

At one moment in your life, during your career or personal life, you will have to make a decision based your code of ethics.  In determining your career, you should align your own code of beliefs with that of the company you have chosen.  You should research to see if the company has an ethics…