Too big for your britches…

Empower your employees, don't rule over them

Some companies are complex, highly diverse workplaces with a lot of people to manage.  A host of different departments to oversea a multitude of tasks.  You can't negate the fact that companies and their departments, their divisions have territorial tendencies. Cue Elf:  Buddy (Will Ferrell) in mail room. That scene from Elf and others, hint …

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More to attractions than meets the eye…

Mom at Atlantic City

Attractions have a lot of complicated parts, both intangible and tangible. They have a wider impact that many realize.  A whole mess of questions in a complicated world. Attractions evolve from the three environments:  socio-cultural, economic, and physical (natural and man-made).  They take many forms and trying to define them can be a delicate journey.  …

More on defining Organizational Culture…(PPC and more)

Core Values

We have a host of authors within our book by Kersten and La Venture  1 that exposes the various definitions of organizational culture. There is a theme that emerges based on shared core values, beliefs, and principles.  This hints at behavior and how that behavior is communicated to a greater audience (p. 2-3).  That behavior …

Defining People Process Culture ~ Organizational Culture.

Perhaps, our discussion on PPC should begin with trying to define the concept of organizational culture. Heck, we could use this for all of my classes as well, because inherent within each course should be an understanding of organizations, culture, leadership and so forth. After reading and researching about PPC in preparation for my interview …

People Process Culture (PPC): What it is and why study…

So, this year I've taken on the duties of the People Process Culture Endowed Chair here at Stout.  I am looking forward to delivering on previous contributions to organizational behavior as well as some aspects that are pertinent in today's global society.  Basically, developing the 'service heart' concept.  So, what is PPC and why study …

Daily Prompt: Promises in tourism

Banquet Staff at JW Marriott, Minneapolis, Mall of America

When I begin classes, I have to revisit the tourism business environment.  I explain that the drivers of that system are information, money and promises.  Promises are paramount in meeting the expectations and wants of the consumer. A destination's marketing organization as well as individuals within the infrastructure, can paint this rosy picture, and beautifully …

Daily Prompt: Border (s) mean so much in tourism

Conemaugh River

The Johnstown Flood Memorial/ St. Michael, PA #SouthForkFishingHuntingClub #SouthForkDam #JohnstownFloodof1889 Border (s) exist on a map, in different geographic markings, and man-made signs to denote a boundary.  In tourism, boundaries are blurred more today than 100 years ago.  As tourist we are constrained only by the regulations to move from one place to another.  Most …

Weekend fun…

Front Desk JW Marriott Minneapolis Mall of America

Visited Mall of America this weekend to shop and to see the new JW Marriott hotel attached to the Mall of America. Awesome property, and employees so welcoming. The design of the front desk caught my eye because I have been saying for years that eventually we will be getting rid of the front desk …

Veterans Day

Outlander STARZ

Today is Veterans Day (thank you to all that serve, or have served our Country), and another opportunity to dive into different market segments, and motivations for tourism.  Over the last few weeks we have been studying travel motivations, the tourist, and social & economic impacts of tourism.  After we finish social impacts, we are …

Connections…

Successful College Essay Writing

Mid-terms were handed out two weeks ago, and finally now all are uploaded to our educational management system.  Some of the students asked about constructing an essay, and thought I'd provide another resources.  Found this infographic on the web.  Yes, I know after the fact, but some were asking right up to the last minute. …

Identity in tourism

Sense of Identity

In my Intro class, we have been doing presentations about cities, given a particular scenario, a particular tourist, and understanding the tourism system; the big umbrella of variables that comprise the tourism offerings of a destination.  We are now shifting to tourism motivation, and consumer decision-making.  This inevitably leads to a conversation on identity, both from …